Change Management for System Upgrades

In this session hear a case study of an organization that implemented a new ERP system in 2009 and why that effort failed. Hear how for the next attempt in 2014, the company used four change management pillars to ensure it was going to be done right. Learn how to apply this strategy to an existing change in your organization, and discover the reasons why people resist change and practical ways to help move them forward.

Presented by Anita Paye, Emory University

Part of Quest Experience Week. Click here for more information.