Christina Yue, Customer Learning Manager |

As the largest retailer of auto replacement parts in the nation, Autozone brings in an annual revenue of over $10.6 billion across 6,000 stores in the U.S., Mexico and Brazil. Thirty-eight successful years into the business, the company’s leadership team knows the importance of evolving processes to stay relevant.

Before Oracle HCM, Autozone’s management of 90,000 employees involved PeopleSoft and multiple on-premise and third-party solutions. However, high turnover, difficulty in identifying quality candidates, highly customized systems, a lack of analytics and an aggressive growth target motivated the team to find a new solution.

Autozone selected Oracle HCM to be implemented with the help of Hitachi Consulting. Today, the team has successfully completed Phase 1 of implementation, which zeroed in on talent acquisition including sourcing, recruiting and onboarding.

Before implementation, online applications took an average of 28 minutes with an abandonment rate of 50 percent. Thirty days post-launch, the application process had narrowed to only eight minutes and Autozone received 93,000 completed applications—more than four times that amount completed in the same time span the previous year.

To help other companies looking to make a successful transition to Oracle HCM, the Hitachi Consulting and Autozone team has identified five lessons and nine key success factors in their process.

Five Lessons Learned

• Support team engagement
• Blend partner and customer methodology
• Increase collaboration on test cases and extend the timeline
• Start early with integration management
• Don’t underestimate change management 

Nine Success Factors

• Executive sponsorship
• Clear mission
• Alignment of people, process and technology
• Being realistic about resources
• Committed program management
• Infusing change management from the start
• Recruiting business champions
• Choosing the right partners for the long-term journey
• Committing to ongoing improvements

With the first phase completed, the leadership team now looks forward to implementing Phase 2, where they will focus on HCM Cloud Core HR, absence management, payroll and integrations. As they continue to improve and simplify processes, they will keep these lessons and success factors in mind.

To hear more about Autozone’s successful Oracle HCM implementation, listen to the full presentation here.

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