Presented at BLUEPRINT 4D 2025: Using Technology to Enhance and Support PeopleSoft
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Posted by Quest Customer Learning Team
- Last updated 7/11/25
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Presented at BLUEPRINT 4D 2025
Session ID: P-050371
Learn how Evergy has implemented various technological tools to improve the efficiency and effectiveness of supporting PeopleSoft. All of it is “citizen-developed” technology, meaning these tools were created by business users rather than IT professionals, using low-code or no-code solutions. Key technologies used include a Power BI “Lite Brite” dashboard, which connects to PeopleSoft data via a data warehouse, for monitoring various metrics such as change request errors, items/manufacturer issues, inactive requesters/buyers, POs not emailed, and more. Additionally, Robotic Process Automation (RPA) is used for data input, invoice retrieval, automating resolution of process monitor failures, and enhancing workflow notifications paired with PS Schedule Query. They’ve also developed a chatbot to encourage user self-service for policies, procedures, and even feeds ticketing systems. Join to learn Evergy’s approach, and maybe hear from others as well in open discussion.
This session is eligible the following CPE credits: NASBA
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