Like many other healthcare providers, Sarasota Memorial Healthcare (SMH) has had challenges with the business process of tracking “Bill Only” and “Bill and Replace” for implant and other surgical materials where we are billed when the device is used in surgery. Over the years, we’ve developed different processes within different groups, and have developed workarounds and offline process to keep track of all the different nuances in requisitions, purchase orders, receipts, and invoicing.
With the introduction of eProcurement’s “Bill Only” and “Bill and Replace”, we worked with Oracle to understand the new process, and as a result, we’ve re-examined our business process from top to bottom to adapt, streamline, and standardize existing processes to take advantage of the new functionality. We’ll share our how our “Bill Only” and “Bill and Replace” process has changed for the better, how we’ve adapted to “bumps in the road”, and how we’ve benefited from working closely with Oracle on this key business process.