This session is designed to provide valuable insights and actionable strategies for enhancing user support and optimizing ERP investments. In this presentation, we will explore the integration of Chatbots and Oracle Guided Learning (OGL) within PeopleSoft environments, highlighting their synergistic benefits in enhancing user experience and reducing support tickets. We will begin with an overview of Chatbots and their role in ERP systems, followed by an introduction to OGL and its functionalities. Attendees will learn how these technologies can work together to provide instant support and contextual, step-by-step guidance within PeopleSoft, significantly improving the overall user experience.

We will also delve into how combining Chatbots and OGL can lead to effective ticket reduction. By leveraging Chatbots for routine queries and tasks and utilizing OGL for detailed walkthroughs, organizations can minimize the number of support tickets and streamline processes. Real-world examples of chatbots integrated with in-application guidance will be presented, demonstrating the practical impact of this integration in PeopleSoft environments.