Implementing Fluid MSS...Why wade in the shallows when you can cannonball into the deep?
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Posted by Quest Customer Learning Team
- Last updated 7/29/19
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101120 Presented at RECONNECT 19
16 years ago, Weyerhaeuser invested significantly in implementing Manager Self Service. Other than a facelift in 2007, the design (which includes customizations) has stood the course of time and has remained in many ways a cutting edge approach. This is the primary generator of job-related transactions in PeopleSoft for Weyerhaeuser. Usage stands at 80%+ versus phoning the same transactions to our central services team. In 2017, we created a business case for the same level of investment in moving to fluid MSS and position us for the rest of PS life. We went live in July 2018.
Presented by Julia Martin, Weyerhaeuser Company
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