PeopleSoft Supplier Scorecarding is transforming the way organizations are managing supplier relationships. As businesses grow, their supplier systems become complex. This is especially true when businesses begin building multiple locations around the world, and access, price, quality, and delivery times are in constant change.

If business owners decide to focus on one supplier variable and ignore the rest, they are setting their company up for great risk. For instance, if a department is focused on keeping costs low, they may not consider the quality of the product. This can cause dissatisfied customers and a resulting drop in reputation. On the other hand, if a company focuses on quality but fails to consider delivery times, they may not be able to produce enough products to meet demand.

In today’s world, in order to operate profitably, businesses must utilize some form of supplier evaluation. This is where the supplier scorecard comes in.

When supplier scorecards first generated popularity, many organizations felt the need for the system and decided to build their own scoring method. However, these DIY systems are highly manual and won’t integrate with any other systems. This means employees must copy data over from various systems—making the opportunity for error and the time requirement very high. This inefficient system cannot produce efficient results.

For this reason, many organizations are choosing to implement PeopleSoft Supplier Scorecard. Built to integrate with your other PeopleSoft systems, data is automated, and capabilities are much more efficient that homemade manual systems. Now, employees and stakeholders can make decisions without having to collect data, input data, and evaluate data all on their own.

Supplier Scorecarding is used to evaluate the performance of suppliers. It provides subjective feedback, objective KPIs, and comparative and trend analytics. The ultimate result is an overall score for the supplier. Having this evaluation helps better inform procurement decision-making.

Supplier Scorecarding Process Flow

The Supplier Scorecard process includes one set-up step and then a six-part cycle for continuous evaluation. The six steps within the cycle include:

1. Create Evaluation
2. Evaluate Supplier
3. Manage Responses
4. Review and Post
5. Analyze Scorecards
6. Re-Qualify Suppliers

The graphic below helps illustrate this cycle.

In the setup step, organizations identify stakeholders who want to develop their standards. This may be high-level leaders like the Finance Manager, CEO, General Manager, etc. Together, this committee of stakeholders determines what kind of suppliers they need. They decide the benchmarks and standards that are essential to maintain.

After these decisions are made, the committee designates one person as the administrator. This person will work within the PeopleSoft product to define templates based on the committee’s stated needs. The administrator can create as many templates as needed. There is no limit within the product.

At this point, the setup is complete, and the scoring cycle can officially begin. The first step in the cycle is creating the evaluation. This step is completed by the Scorecard Owner. This person looks through all defined templates and selects the appropriate one for the supplier that they want to assess. Using this template, they create an evaluation with questions and rating systems.

Once the evaluation is ready, the Scorecard Owner passes it off to an Evaluator who will evaluate the suppliers. This person generates qualitative and quantitative feedback from the supplier—answering all questions before returning to the Scorecard Owner.

When the scorecard is back in the hands of the Scorecard Owner, they calculate scores and manage the responses.

Once the results are ready, they review and post the scores.

At this point, Reviewers analyze the scorecards on an individual basis and compare them to other suppliers. This helps Reviewers determine whether a supplier has dropped in effectiveness.

Once Reviewers complete their analysis, the Scorecard Owner re-qualifies suppliers according to the most recent scores. The process starts back at creating evaluations when the business wants to check on supplier performance again.

Updates to Supplier Scorecarding

PeopleSoft is committed to continuous improvement within Supplier Lifecycle Management. This has led to many recent updates, including:

Supplier Registration and Change Requests:

• Self-service Supplier Registration (9.2)
• Supplier Change Requests (Image 11)
• Fluid Approvals (Images 24-26)

Fluid Supplier Portal:

• Supplier-facing Public and Secure Homepages (Image 23)
• Configurable Registration Options 9Image 23)
• Fluid eSettlements (Image 28)
• Fluid PO Acknowledgements (Image 27)

Supplier Performance and Monitoring:

• Supplier 360 Analysis (Image 10)
• Fluid Supplier Watch List (Image 10)
• Supplier Scorecarding (Image 25)
• Supplier Scorecarding KPIs (Image 29)

For more information about Supplier Scorecarding, check out the full presentation attached below.

Additional Resources

To learn from the experiences of your peers within the Quest Oracle Community, check out the PeopleSoft Customer Stories page that houses 30+ PeopleSoft customer stories about Selective Adoption, user experience, PeopleSoft in the Cloud, PeopleSoft Human Capital Management, PeopleSoft Enterprise Resource Planning, and PeopleSoft tools and technology!

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